Jeff Cowan’s
experience comes from being in the trenches. He is in his
twenty-third year of doing business and has spent the
greater part of that time standing on service drives, side by
side with Service Advisors, successfully training them in the
art of selling,
customer service, customer retention and
communication skills. He has visited over six-hundred and
fifty automobile dealerships
throughout the United States and Canada
and is generally recognized as North America’s authority when it
comes to training Service
Advisors. His process driven
workshops, Interactive Online training and in-house side by side
on-your-drive training have set the
industry standard for
delivering results. Most who experience Jeff’s training,
whether through our on-line inter-active training, in-house
visits or through his highly regarded workshops, say it is the
most practical, realistic and easy to understand training ever
made available
to the marketplace.
Further more,
the Pro Talk processes are constantly updated and enhanced based
on what is currently being demanded by your
customers and the
industry itself. Jeff receives a consistent flow of information
from his expert field trainers. Jeff’s process was and is
created on the drive and not in stuffy office.
Jeff has
earned numerous selling awards from various retail companies and
has over thirty years of sales experience. Jeff is one of the
most sought after and highly regarded speakers throughout North
America and Canada.
Jeff is also
currently under contract with various automobile
manufacturers aiding them in reaching their fixed operations
goals. He
currently resides in Indianapolis, IN and Coto De
Caza, CA. Jeff, recently remarried (Candy), is also the
proud father of a 21 year old
daughter (Raley), 23 year old step son
(Brandon) and 26 year old step daughter (Jennifer).
About Jeff Cowan's Pro Talk Inc.
Jeff Cowan's
Pro Talk Inc.
is the first
and only training and consulting firm that offers a full range
of training and implementation
platforms. Nobody beats us in
quality, options, experience or results. Over the long haul we
are the most economical choice by far
offering the highest
return on investment.
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• We were the first to offer side-by-side on-your-drive in-house training
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• We have visited over 1,900 service drives as a company
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• We were the first and only company to offer Service Advisor training on DVD for long-term sustainment and new hires
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• We are the first company to have fully interactive on-line training system that has a testing and accountability system built
into it -
• We are the only company that offers fully brandable training
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• We are the only company that offers their training in English, Spanish and French.
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• We offer world class workshops taught exclusively by the founder of Pro Talk®, Inc., Jeff Cowan.
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• Our processes hold seven registered trademarks and over 35 copyrights
What Customers Are Saying
"Jeff, I just wanted to thank you for the
Seattle service advisor training. It was the jump start we
needed. March will be our best
GP$ month ever and we are
looking forward to kicking ass in April. Our CP hours per
repair order has risen .53 hours in the less
than 2 weeks on the
program, our effective labor rate is almost $5 higher and our
GP% is up almost 2%. All in all, not a bad start if
I do say so
myself. We have reduced the number of appointments we are taking
and that has helped a lot."
R. Spencer, Corvallis, Oregon
"Jeff's workshops really did turn my
Service Clerks into selling Service Advisors. Our numbers are the
highest they've ever been!"
Carrie Meo,
Director of Fixed Ops, Darlings Auto Group, Bangor, ME
"If you are looking to increase your
bottom line, this training is a MUST! The value of this
training has surpassed anything we have
ever done before"
Keith
Kocourek, Director of Fixed Operations,
Kocourek Auto Group , Wausau, MI
"I not only received big and fast dollar
increases, I also received big and fast C.S.I. increases as
well. Immediate returns on my
investment!"
Craig Braunegal, Director of Fixed Operations, Weidner
Chevrolet, Anderson, IN
"The Nations Best Service Advisor
Training, Period"
Bruce Benson, Director of Fixed Operations, Earnhardt's
Automotive, Phoenix, AZ
Are you a Customer of ours? Do you have
something to say?
Send your quote to:
info@jcowansprotalk.com
