Services

On The Drive Training

A great way to absorb the Jeff Cowan’s Pro Talk® methods is through our on-site training programs. We work on your specific service drives, side-by-side with your Service Advisors, coaching, critiquing, role-playing, writing service orders, and instructing each step of the way.

Jeff Cowan Pro Talk Workshops

Jeff Cowan will turn your Service Clerks into SELLING Service Advisors in the most intense and powerful one-day and two-day workshops you or they have ever experienced! Click the link below for more details and to view a list of up coming workshops.

Virtual Pro Talk Training

For sustaining your increases, your Service Advisors can enjoy the ease and accessibility of Jeff Cowan's Online Virtual Training; accessible 24/7 on any computer from anywhere in the world. Managing is simple and easy with live reporting tools and control over user access and ongoing training.

How many dealerships have battery testers, tires, brakes, accessories and other products sitting idle on the shelf? How many dealerships struggle with customer satisfaction scores and customer satisfaction? How many dealers have inconsistency with traffic throughout the year? Why does the average dealer only retain fifty percent of their summer clientele in the late fall and early winter Why isn’t the national customer paid repair order average 3.0 plus?

Clearly, the answer to all of these questions is training. You can’t merely print a brochure, hold a class, or simply ask the advisors to deliver. History proves this. But, by implementing a sound process through Jeff Cowan's Pro Talk Training, you create a culture that is based on fundamental selling, customer satisfaction and customer retention.

With Jeff Cowan’s PRO TALK®, Inc., Service Advisors learn how to substantially increase Customer Satisfaction Scores, Customer Retention, Overall Productivity, and Customer Paid Labor and Parts Sales. This is done through Jeff’s unique training style that is heavily based on real life situations, experience and meaningful role-playing.

For additional details on Jeff Cowan's On The Drive, Workshop or Virtual Training, please click on one of the above "Click Here" links.

ADDITIONAL TRAINING PRODUCTS

DVD TRAINING SET
$1,995.00

World Class DVD Training Set
(Includes 4 Advisor Training Manuals, 4 Word Track Manuals, 1 Managers Guide and a total of 6 DVD's: 4 Advisor Training discs, 1 Word Track disc and 1 Forms disc)

Please allow 7-14 days for delivery. For expedited shipping options please call 800-248-2931.