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GENERAL MOTORS
In 2005, we were recruited by General
Motors of Canada to aid them in their quest to increase Customer
Retention,
Customer Satisfaction Scores, Parts and Labor Sales and Tire Sales. Our
process was chosen to help in these areas.
Within two months of beginning this project, our training and its
processes were granted certification.
This means that it is a way for GM Service Advisors to gain and maintain
their GM Certification, which
enables them to be cleared to perform the Service Advisor job.
Our processes, in conjunction with other
numerous support mechanisms provided by GM, helped
participating Dealers increase their tire sales alone by over 25%,
resulting in an average of 68% increase in gross
profit for those same Dealerships within the first 12 months. There were
increases in other areas as well,
and even more increases have been gained since then. Customer
Satisfaction and Customer Retention
were also greatly effected in a substantial way.
Based on this success, we launched an online
version of the training called PRO TALK VT on October 1st of
2007
for GM of Canada in concert with other trainers and was rewarded with 300
of their 856 Dealerships
purchasing it by October 5th. The numbers continue to grow, as
we expect a total of 450 to 500 Dealerships to
sign up by January 1st 2008. GM has told us that it was the
most successful training launch in
General Motors world wide history.
NISSAN
Over the last five years, I have provided
Nissan of North America with approximately 300 Workshops
for their Service Advisors and Service Management. Over that same time
frame, we have visited over 100 Nissan
and Infiniti Dealerships where we delivered our In-Store On-Your-drive
Side-by-Side Training. Nissan had
increases that set many company records in Parts and Service during this
time. Although there were a lot of
factors, people, and vendors that were involved in these increases, we are
credited with being a significant
and vital piece of the success. Nissan is currently looking at adding our
PRO TALK VT to their training
offerings in 2008 along with more Workshops.
CHRYSLER
Over the past 12 months, I have been
supplying Chrysler Motor Company with Workshops and
In-Store Training in their Southwest and Southeast regions. I have
personally delivered over 30 Workshops
that were very well received and attended. We out-drew Chrysler-created
Workshops by an average of 20 attendees
per day. The success that was gained by those who attended the workshops
was such that a national
contract between Chrysler and Pro Talk will soon be consummated. This
agreement will include both our
Workshops and Online PRO TALK VT Training. The participants in the
Workshops reported that they had
significant increases in Customer Satisfaction Scores, Customer Retention,
and Parts and Labor Sales.
Also, Dealers reported that the rate of turnover slowed dramatically as a
result of the training.
OTHER
PROJECTS
Throughout the years, we have been involved
directly and indirectly with many other projects and
manufacturers that ended with high rates of success. In addition, we have
worked in over 1,600 Independent
Dealerships and
have many success stories from them as well. Whether it is Service
Advisors,
Service Managers,
Fixed Operation Mangers, General Managers, Dealer Principles, or
professionals that simply want to
improve, they find our processes and delivery methods the most comprehensive and
effective in the business.
Additional references from Manufactures and
Independent Dealership Owners can be supplied upon
request.
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