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Jeff Cowan’s experience comes from being in the trenches.
He is in his twentieth year of doing business and has spent the
greater part of that time standing on service drives, side by side with
Service Advisors,
successfully training them in the art of selling, customer service,
customer retention and
communication skills. He has visited over six-hundred automobile
dealerships throughout the
United States and Canada and is generally recognized as North America’s
authority
when it comes to training Service Advisors. His process driven workshops,
Interactive Online training and in-house side by side on-your-drive
training
have set the industry standard for delivering results. Most who
experience Jeff’s training,
whether through our on-line inter-active training, in-house visits or
through his
highly regarded workshops, say it is the most practical, realistic and
easy to
understand training ever made available to the marketplace.
Further more, the Pro
Talk processes are constantly updated and enhanced based
on what is currently being demanded by your customers and the industry
itself.
Jeff receives a consistent flow of information from his expert field
trainers.
Jeff’s process was and is created on the drive and not in stuffy office.
Jeff has earned numerous
selling awards from various retail companies
and has over thirty years of sales experience. Jeff is one of the most
sought after and
highly regarded speakers throughout North America and is one of the
N.A.D.A.’s top three speakers at their annual convention.
Jeff
is also currently under contract with various automobile manufacturers
aiding them in reaching their fixed operations goals. He currently
resides in Indianapolis, IN
and Coto De Caza, CA. Jeff, recently remarried, is also the proud father
of a 19 year old daughter,
21 year old step son and 24 year old step daughter.
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