A great way to absorb the Jeff Cowan’s Pro Talk® methods is through our on-site training programs.  We work on your specific service drives, side-by-side with your Service Advisors,  coaching, critiquing, role-playing, writing service orders, and instructing each step of the way.   We personally show your Advisors how to:

 • Take control of the customer and their workday, setting the stage for a
      satisfying and ongoing relationship

 • Increase customer satisfactions cores through informing and updating the
      customer early and often, beginning with the “write up” and through other
      techniques and word tracks

 • Properly approach and greet the customer to ensure a great first impression

 • Build an honest rapport to substantially increase up-selling and value-selling

 • Ask proper diagnostic questions discovering more about the customers
     primary and the customer themselves

 • Conduct a proper walk-around assessment using our highly-effective Every
      Car, Every Time® and Sit, Flip, Pop and Look® techniques

 • Use our exclusive six-step benefit and value presentation

 • Close the sales and properly manage any objections
 

 • Set the customer up for realistic expectations with the use of the Full
      Service Promise®

 • Set follow-up customer visits after the initial “write up”

 • Reduce average “write up” time to 7.5 minutes or less

 • Use a process that is consistent from Advisor to Advisor, customer to
      customer, and drive to drive

 • Helps your service advisors sell any and all products you offer in your service
      department; whether it is a factory product, aftermarket product or one you
      have created yourself.